Support Management
Support Management is where you view and manage support tickets you have raised with ScanToServe, or raise a new ticket for technical issues, billing, or feature requests.
What you can do
- View ticket list: See all your support tickets with status (e.g. open, in progress, resolved).
- Raise a new ticket: Open the Raise Support Ticket modal or form. Enter subject, description, and optionally category. Submit to create a ticket.
- View details: Open a ticket to see replies and history.
How to open
- From the admin header, open your profile or menu and choose Support Management, or go directly to Admin → Support Management (if shown in your menu). The link may be under the user dropdown.
When to use
- Technical issues (e.g. orders not syncing, login problems).
- Billing or subscription questions.
- Feature requests or product feedback.
You can also contact support by email or phone (see Contact Support).
Need help?
- Email: support@scantoserve.com
- Phone: +353 894616387
