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📢 Introduction

Overview​

Welcome to ScanToServe, the all-in-one smart SaaS platform for modern hospitality. ScanToServe is a next-generation solution built to transform the way restaurants and hospitality businesses operate—offering a seamless digital experience from table to kitchen to management dashboard.

✨ Key Features​

📱 Instant QR-Based Ordering​

Customers simply scan a QR code to access an interactive digital menu—no app required. They can browse item photos, read detailed descriptions, customize their orders, and place them directly from their smartphones. Real-time updates ensure they are informed from order to service.

🌐 All-in-One Features for Modern Hospitality​

🍽️ Menu Builder & Styling Templates​

Design beautiful, interactive menus with customizable templates tailored to your brand. Update items, prices, images, and categories instantly.

👨‍🍳 Live Order Management & Kitchen Updates​

Orders go straight to the kitchen. Staff can update status in real time, while customers see order progress on their phones or screens.

🧑‍💼 Employee Management & Role Assignment​

Add staff, define roles (e.g., waiter, chef, manager), and track activities. Each role has personalized access and controls.

📅 Employee Scheduling & Shift Management​

Plan shifts, manage availability, and reduce scheduling conflicts. Ideal for small teams or multi-location businesses.

🆘 SOS Assistance Requests​

Customers can request help (e.g., water refill, payment, assistance) from their phones. Notifications go directly to the relevant staff.

🎁 Reward Points System​

Earn points for every booking, purchase, or completed service. Customers can redeem points for discounts, free add-ons, or exclusive offers, encouraging loyalty and repeat business.

📊 Advanced Analytics & Insights​

Get real-time data on orders, staff performance, menu popularity, and customer behavior to make smarter business decisions.

🧾 Order Receipt Generation & Printing​

Automatically generate digital or printable receipts for every order, supporting dine-in, takeaway, or delivery.

📦 Inventory Tracking & History Logs​

Track ingredient usage, manage stock levels, and view inventory history to avoid shortages and waste.

📺 Customer Display Screens & TV Order Status​

Display live order statuses on customer-facing screens or TVs, reducing waiting anxiety and improving transparency.

🌍 Multi-Language Support​

Cater to diverse customers by enabling them to view menus and receive notifications in their preferred language.

🛡️ Secure Staff & Customer Logins​

Role-based access control ensures staff and management see only what they need. Data is encrypted and safely stored.

💬 Feedback Collection & Ratings​

Let customers leave instant feedback and rate their experience. Gather insights to improve service quality.

📱 Mobile & Web Dashboard​

Manage everything from a central dashboard—accessible on mobile, tablet, or desktop. Whether you are running a single café or a restaurant chain, ScanToServe keeps you in control anytime, anywhere.

📲 How to Use​

1. Restaurant Setup​

  • Sign Up: Create your restaurant account with basic business information.
  • Menu Creation: Use the intuitive menu builder to add your items with descriptions, prices, and photos.
  • QR Code Generation: Generate unique QR codes for each table or service point.

2. Staff Management​

  • Add Team Members: Invite your staff and assign appropriate roles and permissions.
  • Schedule Shifts: Create and manage staff schedules to ensure optimal coverage.
  • Training: Access tutorials to help staff understand the platform's features.

3. Customer Experience​

  • QR Scanning: Customers scan the QR code at their table to access the digital menu.
  • Ordering: They browse, customize, and place orders directly from their devices.
  • Real-time Updates: Customers receive notifications about their order status.
  • Payment: Secure payment options available directly through the platform.

4. Kitchen Operations​

  • Order Management: Kitchen staff receive orders in real-time on their dashboard.
  • Status Updates: Update order status (preparing, ready, delivered) with a simple click.
  • Inventory Alerts: Receive notifications when ingredients are running low.

5. Business Analytics​

  • Performance Metrics: Access detailed reports on sales, popular items, and peak hours.
  • Customer Insights: Analyze customer preferences and feedback.
  • Inventory Management: Track usage patterns and optimize stock levels.

❓ Troubleshooting & FAQs​

❌ QR Code Not Scanning?​

  • Solution: Ensure proper lighting and that the QR code is clean and undamaged. Try adjusting your camera focus or distance from the code.
  • Alternative: Staff can provide a direct URL or table number for manual entry.

🔄 Order Modifications After Submission?​

  • Solution: Contact your server through the SOS feature for immediate assistance with order changes.
  • Pro Tip: Most modifications can be handled if caught before the kitchen begins preparation.

📝 Payment Processing Issues?​

  • Solution: Check your internet connection and ensure your payment method is valid. The system supports multiple payment options if one fails.
  • Contact Support: If payment issues persist, staff can process your payment manually.

📞 Contact Support​

For any issues, feedback, or detailed inquiries, you can reach out to our support team:

  • 📧 Email: support@scantoserve.online — We respond within 24 hours.
  • 📞 Phone: +353 894594949 — Available Monday to Friday, 9 AM to 6 PM (GMT).
  • 💬 Live Chat: Available 24/7 within the app for immediate assistance. Simply tap on the Support icon to start a chat.

Thank you for choosing ScanToServe! We're committed to transforming your hospitality business with smart, efficient solutions.

ScanToServe
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https://scantoserve.online
ScanToServe
Powered byScanToServe
www.scantoserve.online