Create order (staff)
Staff can create orders on behalf of customers from the admin panel. Use this when a customer orders at the counter, by phone, or when you need to enter an order manually.
How to create an order​
- Sign in as staff (employee code) or admin, and go to Create Order (often the default or home screen after login).
- Select or enter customer details if required (e.g. table number, name, or “Walk-in”).
- Add items from the menu:
- Search or browse categories and menu items.
- Tap an item to set quantity and notes (e.g. “no onions”), then add to the order.
- Review the order in the cart/list.
- Choose order type (Dine-in, Takeaway, Delivery) if applicable.
- Submit or Place order. The order appears in order management and on the kitchen display (if enabled).
Tips​
- Use notes for special requests so the kitchen and customer get the right order.
- If rewards are enabled, you can apply or look up the customer’s points from the Quick Rewards option (if you have permission).
Related​
- Order management — view and update order status.
- Quick Rewards and print — customer points and receipts.
Need help?​
- Email: support@scantoserve.com
- Phone: +353 894616387
