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Assistant required (SOS)

When a customer needs help—e.g. bill, cutlery, or a question—they can send an Assistant required or SOS request from their phone. Staff see and respond to these requests so service stays quick and visible.

For the customer​

  • On the menu/order screen they tap Assistant required, SOS, or Need help.
  • The request is sent to the restaurant. They may see a message like “Staff have been notified.”

For staff​

  • Notifications: When a customer sends a request, staff see a notification (in the admin panel and/or browser/device).
  • Order / table context: The request is usually linked to the order or table, so you know where to go.
  • Respond: Go to the table (or call the customer) and help. In the admin you may be able to mark the request as handled or acknowledged, depending on your setup.

Where to see SOS requests​

  • Admin header: A notification or alert icon may show new assistant requests.
  • Order details: Opening an order might show that the customer requested assistance.
  • Dedicated SOS / Assistant page: Some setups have an Admin → Assistant (or similar) page listing open requests.

Tips​

  • Respond quickly so customers know they’re seen.
  • Use Order Details to see which table or order the request is for.

Need help?​

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